Privacy Policy

At 12ban, your privacy is a matter we take seriously. This Privacy Policy sets out in clear and formal terms how 12ban collects, processes, uses, stores, and protects the personal data of all users who access our platform at https://12ban.vip. By registering an account or continuing to use our services, you acknowledge that you have read, understood, and agreed to the practices described in this document.

This policy applies to all users based in Bangladesh, including those located in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We are committed to handling your data with transparency, integrity, and appropriate technical safeguards in accordance with internationally recognised data protection standards.

Information We Collect

When you register and interact with 12ban, we collect several categories of personal data necessary for operating a lawful, safe, and functional online gaming service. The categories of information collected include:

• Identity information: full name, date of birth, and gender as provided during account registration.
• Contact details: email address, mobile number, and residential address (city/district within Bangladesh).
• Financial data: payment method details (e.g., bKash wallet number, Nagad account, Rocket number, Upay reference) and transaction history for deposits and withdrawals.
• Technical data: IP address, device type, browser type, operating system, session duration, and page interaction logs.
• Usage data: game history, betting activity, bonus claims, wagering records, and platform navigation patterns.

We collect this information directly from you during registration, through your ongoing use of the platform, and automatically via cookies and similar tracking technologies embedded within our website.

How We Use Your Information

12ban uses the personal data it collects for specific, legitimate purposes that are directly tied to the provision and improvement of our services. Your information is used to:

• Create and manage your player account, including identity verification and KYC compliance checks.
• Process deposits and withdrawals through local payment channels such as bKash, Nagad, Rocket, and Upay, and international methods such as Visa and Mastercard.
• Deliver personalised promotions, bonuses, and free spin offers relevant to your betting and gaming history.
• Provide customer support and respond to queries, complaints, and account-related requests in a timely manner.
• Ensure responsible gaming compliance by monitoring activity patterns and flagging potentially problematic gambling behaviour for review.
• Analyse platform usage statistics to improve game selection, user experience, payment processing efficiency, and overall site performance.

Sharing of Your Information

12ban does not sell or rent your personal data. We may, however, share your information with trusted third parties in the following limited and clearly defined circumstances:

• Payment processors: We share transaction data with licensed payment providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) solely for the purpose of completing financial transactions securely.
• Identity verification partners: We may share identity documentation with KYC verification service providers to comply with anti-money laundering and fraud prevention obligations.
• Legal and regulatory authorities: We may disclose personal data where required by law or court order, including cooperation with any lawful investigation by an appropriate authority.

Under no circumstances will 12ban share your personal data with third-party marketers, data brokers, advertising networks, or any entity for commercial purposes without your explicit written consent.

Cookies and Tracking Technologies

12ban uses cookies and similar technologies (such as web beacons and pixel tags) to enhance your browsing experience, maintain your session state, and collect anonymised usage statistics. Cookies are small text files stored on your device by your browser. They help us recognise returning users, remember account preferences, and serve a faster, more reliable platform experience.

You may disable or delete cookies at any time through your browser's privacy settings. Please note that disabling certain cookies may affect the functionality of the 12ban platform, including your ability to log in and access account features. We do not use cookies to track your activity across third-party websites.

Data Retention

12ban retains your personal data for as long as your account remains active and for a reasonable period thereafter, as necessary to fulfil the purposes outlined in this Privacy Policy. Financial transaction records may be retained for longer periods in compliance with applicable anti-money laundering regulations and audit requirements.

If you request deletion of your account, we will process the deletion of personally identifiable information within a reasonable timeframe, subject to any retention obligations imposed by law. Certain anonymised data may be retained indefinitely for statistical and platform improvement purposes.

Your Data Rights

12ban respects your rights as a data subject. Regardless of your location within Bangladesh, you are entitled to exercise the following rights in relation to your personal data held by 12ban:

• Right of access: You may request a copy of the personal data we hold about you at any time.
• Right of rectification: You may request correction of any inaccurate or incomplete personal data we hold.
• Right to erasure: You may request deletion of your personal data, subject to legal retention obligations and active account status.
• Right to object: You may object to our processing of your personal data for direct marketing purposes at any time, without prejudice.

To exercise any of these rights, please contact our support team by email at [email protected]. We will acknowledge your request within 5 business days and endeavour to complete your request within 30 days, or advise you if a longer period is required.

Security of Your Data

12ban implements industry-standard security measures to protect your personal data from unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit, secure server infrastructure, access controls limiting staff access to personal data on a need-to-know basis, and regular security reviews. While we apply best-practice protections, no method of electronic transmission or storage is entirely infallible. You are responsible for keeping your account credentials, including your password and payment details, confidential and not sharing them with any third party.

Third-Party Links

The 12ban platform may, from time to time, reference third-party service providers such as payment processors. 12ban is not responsible for the privacy practices or the content of any third-party websites or services. We encourage you to review the privacy policies of any third-party services you access in connection with our platform. Our Privacy Policy applies solely to information collected and processed by 12ban directly.

Age Restriction

12ban is a platform strictly intended for adults aged 21 and above. We do not knowingly collect or retain personal data from individuals under 21 years of age. If we become aware that a person under the age of 21 has provided us with personal data, we will take immediate steps to delete that information and close the associated account. If you believe that a minor has registered on our platform, please contact us promptly at [email protected].

Changes to This Privacy Policy

12ban reserves the right to amend, update, or revise this Privacy Policy at any time. Any material changes will be communicated to registered users via the email address associated with their account and/or through a prominent notice displayed on the 12ban platform.

Continued use of the 12ban platform following the posting of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact and Data Requests

If you have any questions about this Privacy Policy, wish to exercise your data rights, or need to report a privacy concern, please reach our dedicated support team. We handle all privacy matters with strict confidentiality and a commitment to timely resolution.

Email for data and privacy inquiries: [email protected] — please include your registered account email address and a clear description of your request. We aim to respond within48 hours of receiving your request.